I have not received a confirmation for my order.

Confirmation emails are sent upon purchase, when an order is processed for shipment, and again when it is mailed. These confirmations sometimes end up in junk mail, or there may have been a typing error in the email address you entered.

Go to My Account for more information about your order.

I haven't received my order, where is it?

Normal delivery time is 4 to 12 days in Canada from the moment the order is received.
SUMMER BREAK: The next international deliveries will take place at the end of August 2023. Have a great summer!

Go to My Account for more information about your order.

I only received one set of books; however, I have ordered more than one. Is this normal?

Sets are often sent separately. If one of them has arrived, the other will follow shortly.

I made a mistake in my address, what should I do?

If your order still hasn’t left, contact us  to request a change in your shipping address.

I made a mistake in my address and the package has already left! What to do ?

When there is an error in the address, the package will come back to us. We can resend or refund you, in both cases you must pay the equivalent of the shipping cost.

Which book should I choose for my child?

It depends on the reading level. You can look at the extracts  and progress of each in the Pedagogy section or the description of the books in the Store.

Do you have any discounts or promotional code? Do you offer a discount if I take the whole collection?

We want to keep the price of the books accessible at all times, so they are deliberately low so that more people can get them. We rarely run promotions and do not have a discount code at this time. Discounts are included in the prices if you choose our sets in the  store.

Can I trace my package?

Unfortunately, this is not possible, because the charges for tracking numbers would prevent us from offering affordable shipping.

Can I request a refund if I don't like the books?

Our books are guaranteed. You can return them for a refund of the value of the books. Delivery charges are not refundable. We only accept returns of books in perfect condition.

Are the covers of the books hardback?

The books are made of soft cardboard, like comic book paper. The covers are no more cardboard than the inside pages. Early novels have a harder cover.

Are silent letters grayed out in books?

Since this is not a method of learning to read, but reading books, all letters are black.

Are the books written in upper case, lower case, attached letters?

The books are written in detached letters and we only use capital letters when grammatically necessary (beginning of a sentence, proper name…). The rest is in lowercase. See the excerpts.

In what order should I buy the books?

The sets are arranged in the following order, from simplest to most complex:

  1. Les syllabes
  2. Préparation 1
  3. Introduction 1
  4. Consolidation 1
  5. Les animaux 1
  6. La vie de Luca
  7. Poèmes bizarres
  8. Introduction 2
  9. Consolidation 2
  10. Les animaux 2
  11. Animaux de la ferme
  12. Nao le ninja
  13. Moments de la journée
  14. Poèmes bizarres 2
  15. Introduction 3
  16. Animaux 3
  17. Luna la petite lune
  18. Animaux au Québec
  19. Introduction 4
  20. Animaux aquatiques
  21. La nouvelle vie d’Ymed
  22. Clémence au temps du coronavirus (court roman)
  23. Clementine in Quarantine
  24. Pommier de classe

The starting book to use depends solely on the level of your child. You can find more information about the books in the shop.

Do you use the syllabic or the global method?

The syllabic method is used for the progression of books, that is, the presentation of simple syllables to complex syllables is the basis of the 3 Introduction series. Some books include word tags (comprehensive method) to help the child understand the book.

Where do the books come from?

They are written and printed in Quebec, Canada.

Are the stories translations?

No story is a translation of an existing book. The English version of Clémence au temps du coronavirus was written simultaneously (collaboration of two authors, one French-speaking, the other English-speaking) with the French version, so it is not a translation, but another version of the same book.

Do the books present full stories or just words to read?

These are simple, yet comprehensive and Facile à lire stories!

In which countries do you deliver?

Here is the list of countries where we usually deliver. If your country is not in the list,  contact us and we will see if we can add it.

CANADA

SALES OUTSIDE OF CANADA WILL RESUME IN AUGUST 2021.

FRANCE

BELGIUM

SWITZERLAND

GERMANY
ARGENTINA
AUSTRALIA
AUSTRIA
BELARUS**
BULGARIA
CHILE**
CHINA
COLOMBIA**
SOUTH KOREA
COSTA RICA**
CROATIA**
DENMARK
EGYPT
ECUADOR**
SPAIN
ESTONIA
UNITED STATES
ETHIOPIA
FAROE ISLANDS
FINLAND
GREECE
GREENLAND
GUATEMALA** HONG KONG
HONG KONG
HUNGARY
INDIA**
INDONESIA
IRELAND
ICELAND
ISRAEL
ITALY
JAMAICA
JAPAN
JORDAN** LATVIA
LATVIA
LIECHTENSTEIN
LITHUANIA** LUXEMBOURG
LUXEMBOURG
MACAO
MEXICO
NORWAY
NEW ZEALAND
PAKISTAN
PARAGUAY**
NETHERLANDS
PHILIPPINES** POLAND
POLAND
PORTUGAL
ROMANIA
UNITED KINGDOM
SAINTE-SIÈGE
SERBIA
SINGAPORE
SLOVAKIA
SLOVENIA
ST PIERRE MIQ
SWEDEN
TAIWAN
CZECH REPUBLIC
THAILAND
TURKEY
URUGUAY
VIETNAM