I have not received a confirmation for my order.

A confirmation is sent when purchasing, then when it is processed for shipment, and finally when it is mailed. These confirmations are sometimes found in spam emails. It also happens that the e-mail address entered contains an error.

Go to My Account for more information about your order.

I haven't received my order, where is it?

Normal delivery time is 4 to 12 days in Canada, 7 to 20 days in Europe and the United States, and 5 to 7 weeks in the rest of the world, from the time the order is received.

Go to My Account for more information about your order.

I only received one set of books; however, I have ordered more than one. Is this normal?

Sets are often sent separately. If one of them has arrived, the other will follow shortly.

I made a mistake in my address, what should I do?

Write to us at info@facilealire.com. If the package has not left, we can make the change manually.

I made a mistake in my address and the package has already left! What to do ?

When there is an error in the address, the package will come back to us. We can resend or refund you, in both cases you must pay the equivalent of the shipping cost.

Which book should I choose for my child?

It depends on your child’s reading level. You can look at sample pages  and the difficulty levels of each book in the Pedagogy section or the description of the books in the store.

Do you have any discounts or promotional code? Do you offer a discount if I take the whole collection?

We want our books to be affordable at all times, so prices are intentionally low allowing more people to get them. We rarely do promotions and do not have discount codes at this time.

Can I track my package?

Unfortunately, this is not possible, because the charges for tracking numbers would prevent us from offering affordable shipping.

Can I request a refund if I don't like the books?

Our books are guaranteed. You can return them for a refund of the value of the books. Delivery charges are not refundable. We only accept returns of books in perfect condition.

Are the covers of the books hardback?

The books are made of soft cardboard paper, like comic book paper. The covers are no thicker than the inside pages.

Are the books written in upper case, lower case, attached letters?

The books are written in print letters and we only use capital letters when grammatically necessary (beginning of a sentence, proper name…). The rest is in lowercase. See the sample pages.

In what order should I buy the books?

Here are the sets from simplest to the most complex:
Introduction 1
Consolidation 1 and Les animaux 1
Introduction 2
Consolidation 2 (to come up) et Les animaux 2 (to come up)
Introduction 3
Clementine in quarantine (short novel, available in french and english)

Which starter book to use depends only on your child’s level. You can find more information about the books in the Store.

Do you use the phonics or the whole-word method?

The books use a phonics approach. The 3 Introduction series introduce sounds from simple to complex. Some books also include a few sight words.

Where do the books come from?

They are written and printed in Quebec, Canada.

Are the stories translations?

No. The French and English versions of Clementine in Quarantine were written simultaneously through a collaboration of two authors, one French-speaking, the other English-speaking. So each version is not a translation, but simply different versions of the same book.

Do the books present full stories or just words to read?

These are simple, yet comprehensive and easy-to-read full stories!

What country do you ship to?

Here is the list of countries we usually deliver ship to. If your country is not in the list, contact us and we’ll see if we can add it.

ANTIGUA AND BARBUDA
ARGENTINA
AUSTRALIA
AUSTRIA
BAHAMAS
BANGLADESH
BARBADOS
BELARUS
BELGIUM
BENIN
BERMUDA
BOSNIA / HERZEGOV
BRAZIL
BULGARIA
BURKINA FASO
CAMEROON
CHILE
CHINA PEO REP
COLOMBIA
COSTA RICA
CROATIA
CUBA
CURACAO
CYPRUS
CZECH REP
DENMARK
DOMINICAN REP
ECUADOR
EGYPT
ESTONIA
ETHIOPIA
FAROE ISLANDS
FINLAND
FRANCE
GERMANY
GHANA
GREECE
GREENLAND
GRENADA
GUATEMALA
HOLY SEE
HONG KONG
HUNGARY
ICELAND
INDIA
INDONESIA
IRAQ
IRELAND
ISRAEL
ITALY
IVORY COAST
JAMAICA
JAPAN
JORDAN
KENYA
KOREA SOUTH REP
LATVIA
LEBANON
LIECHTENSTEIN
LITHUANIA
LUXEMBOURG
MACAO
MALAYSIA
MALTA
MARTINIQUE
MAURITIUS
MEICO
NETHERLANDS
NEW ZEALAND
NIGERIA
NORWAY
PAKISTAN
PANAMA
PARAGUAY
PERU
PHILIPPINES
POLAND
PORTUGAL
ROMANIA
RUSSIA
SERBIA
SINGAPORE
SLOVAKIA
SLOVENIA
SOUTH AFRICA
SPAIN
SRI LANKA
ST PIERRE MIQLN
SWEDEN
SWITZERLAND
TAIWAN
TANZANIA
THAILAND
TUNISIA
TURKEY
UGANDA
UKRAINE
UNITED ARAB EMR
UNITED KINGDOM
UNITED STATES OF AMERICA
URUGUAY
VIET-NAM
ZAMBIA
ZIMBABWE